We are seeking a proactive and detail-oriented IT Engineer to play a key role in enhancing IT support operations. This role reports to the Manager, IT Operations and serves as a vital bridge between front-line support and advanced IT operations. The IT Engineer manages IT ticket queues, conducts root cause analyses, and collaborates with Senior IT Engineers and System Administrators to optimize system configurations.

The IT Engineer will also lead structured onboarding sessions, manage workstation vulnerabilities, troubleshoot SaaS connections, and contribute to compliance initiatives. This role is pivotal in supporting IT projects and driving service efficiency by implementing process improvements. Candidates with experience in emerging technologies such as Mobile Device Management (MDM) or Vulnerability Remediation Tools are highly valued.

The ideal candidate will demonstrate critical thinking, effective problem-solving, and the ability to work autonomously while collaborating with non-technical stakeholders. Success in this role requires an eye for detail, excellent prioritization skills, and a commitment to building scalable processes that avoid silos. This position offers the opportunity to take ownership of IT challenges in a fast-paced, remote-first environment while contributing to organizational efficiency and growth.

Skills we’d love to see you show off:

• Technical Expertise: Proven ability to troubleshoot and administer SaaS tools like Google Workspace, Kandji, InTune, Jira, Automox, Slack, Zoom, and Okta, including SSO configurations.
• Root Cause Analysis: Ability to analyze and resolve complex IT issues, partnering with Senior Engineers or System Administrators to enhance system configurations.
• Compliance and Security: Skilled in identifying and resolving workstation security vulnerabilities using patch management and vulnerability remediation platforms.
• Documentation and Process Improvement: Strong documentation skills to build a robust knowledge base and drive process efficiencies.
• Communication and Collaboration: Exceptional verbal and written communication skills, with a knack for explaining technical concepts to non-technical stakeholders.
• Organization and Problem-Solving: A proactive approach to managing multiple requests, balancing independent work, and thriving in a remote-first, fast-paced environment.

Who you are:

• 3+ years of experience in IT support, with 2+ years in a SaaS-first company.
• You have prior experience working in a remote-first environment and startup culture.
• Energized by the opportunity to contribute to meaningful societal impact, you approach challenges with creativity, adaptability, and a growth mindset.
• You have a proven ability to work through ambiguity and maintain a positive, solution-oriented mindset.
• You are passionate about delivering high-quality support and contributing to organizational success.
• You bring empathy and authenticity to the workplace, fostering a supportive environment where collaboration and innovation thrive.
• You have an English language level of B2+ or higher.