Job Title: Bilingual Customer Service Rep
Location: Columbia SC 29210
Duration: 4 Months Assignment (potential to temp to perm)
Shift/Hours: 40hours/week, 7:30am-8:00pm, M to F
Work Model: 5 days in office- Some Saturday hours may be required.
 
Job Summary:

• The CWB Representative role supports the CWB (Client Workplace Benefits) contact center by servicing customers through inbound/outbound calls and emails.
• Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experience.
• In addition, assisting with functions that include but is not limited to:

 Responsibilities:

• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Client products offered to our CWB customers
• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned

 Qualifications:

• Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
• 1-3 years’ experience of Insurance background.
• Bilingual in Spanish and English (read, write, speak) is required for this role.
• Customer- focused mindset and dedication to providing exceptional service to employees.
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!.
• Outstanding, effective, and service focused communication skills, both verbal and written.
• Proficient in computer skills, multi-application navigation and multi-tasking.
• Accepts accountability.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 23.82/hr.