Position Title: Behavioral Health Professional 2

Work Location: Remote US

Assignment Duration: 6 months

Work Schedule:

• Training 4 weeks

• Week 1, Monday-Friday 8 am-5 pm virtual classroom CAMERA ON

• Weeks 2-4 candidate will need to be flexible – the candidate will have notice

• Work shift Sat Sun Mon Tues 10-hour shifts

• 6am – 430PM AZ time

Work Arrangement: Remote

Position Summary:

• Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls.

Background & Context:

• PHCO

• Approved VP of Operations in anticipate of holiday volume and potential decrease in staffing due to performance measures.

• Replacing Selina Barrientos

Key Responsibilities:

• Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results.

• Answer incoming telephone calls and triage behavioral health need

• Document calls and actions using standard computer software application

• Provide resource and education to non-licensed behavioral health staff

• Schedule and make follow up calls to provide care facilitation

• Promote recovery concepts and inspire hope

• Work with other internal and external agency personnel to meet callers' needs

• Provide professional assessments, interventions within scope of relevant licensure

• Provide information and behavioral health education to callers

• Performs other duties as assigned

• Complies with all policies and standards

Qualification & Experience:

• Bachelor’s degree or equivalent experience. Master's degree preferred. 1+ years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Strong computer skills required, including experience with Microsoft Office and/or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation. Experience in telephonic counseling and/or managed care setting preferred.

• Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker

• MUST HAVE MASTER DEGREE in counseling, Social Work, Marriage, and Family Therapy

• active license from their respective licensing board (Must be from the state in which the candidate resides)

• Must haves: MUST HAVE MASTER DEGREE in counseling, Social Work, Marriage, and Family Therapy; 2-4 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Experience in telephonic counseling and/or managed care setting preferred.

• Nice to haves: Call center experience, triage.

• Disqualifiers:

• Performance indicators:

• Best vs. average:

• 1 Computer skills/ Microsoft

• 2 Call documentation experience
  
   

  Candidate Requirements
  Education/Certification	MUST HAVE MASTER DEGREE in counseling, Social Work, Marriage, and Family Therapy			Preferred:
  Licensure	active license from their respective licensing board (Must be from the state in which the candidate resides)   License/Certification: Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker;			Preferred:
  Years of experience required Disqualifiers Best vs. average Performance indicators		Must haves: MUST HAVE MASTER DEGREE in counseling, Social Work, Marriage, and Family Therapy; 2-4 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Experience in telephonic counseling and/or managed care setting preferred.   Nice to haves: Call center experience, triage.   Disqualifiers:   Performance indicators:   Best vs. average:
  Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection		1	Computer skills/ Microsoft
  		2	Call documentation experience
  		3

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 32.00/hr.