Role Name: Enrollment Representative I
Location: Columbia, SC 29203
Work Environment: Onsite (4 weeks of onsite training and then will have the option to work remote)
Schedule: M-F, 8AM-4:30PM or 8:30AM-5PM
Contract length: 3 months assignment with possible conversion
 
Job Summary:
Duties/About the role:

• Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, and database updates. 

Day to Day:

• 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
• 30% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard/custom ID cards.
• 10% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
• 10% Participates in special projects as assigned related to enrollment, billing and reconciliations.    

Work environment: Typical office environment
Team Info: NA
Any extra/additional job info: NA

Job Requirements:
Required Experience: None
Required EDU: High School Diploma or equivalent.
Required Certification or licenses:NA
Required Software and Tools (Hands on experience required): Microsoft Office
Soft skills: NA
Nice to have/Preferred skills:1 year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience. 
Preferred Specialized Training: Office technology or secretarial science. 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 14.00/hr.