Required Work Experience: 2 years of technical operations support experience Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience. Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements. Required Software and Other Tools: Familiarity with computer and workstation equipment. Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.
Duties:
Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
5% Keeps apprised of new technologies related to workstation support procedures.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.
