The Voice Engineer is responsible for providing the Company with expertise in the areas of voice network design, voice network implementation, voice network operations, voice network management, and network optimization. This position is accountable for ensuring our voice network is highly available and supporting all voice/telephony products and services provided to our employees and customers. The primary responsibility for this position is to plan, prepare, design, implement, operate, and optimize the core voice network. This is a full-time position.
Support and maintain the Cisco Phone system Infrastructure at all 20 offices and growing
Lead the design, configuration, and management of Cisco Unified Communications products
Plans for and designs systems for future growth
Develop and manage scripts for UCCX call routing and queue creation
Troubleshoot and solve complex call flow issues affecting various UC platforms
Responds to UC incident escalations as necessary; performing advanced analysis and troubleshooting; determines root cause to facilitate resolution
Create and maintain support documentation as required
Act as a technical expert in the UC platforms, clearly communicating the capabilities and limitations of the systems
Work closely with the business leaders in matching the technology to the changing demands of the business, proposing improvements that leverage the power of the UC platform
License Management
What you’ll need to have:
Bachelor degree in engineering or relevant experience
5+ years of experience with design, administration, and deployment of Cisco Unified Communications systems
5+ years of Cisco networking experience
CCNP Collaboration certification desired
Ability to work independently and in a team environment
Effective interpersonal and written/verbal communication skill
Cisco Call Manager (CUCM), Cisco Call Center Express (UCCX), Cisco Unity Connection, Cisco Workforce Optimization Advanced Quality Management (AQM), Cisco Finesse, Cisco Unified Intelligence Center (CUIC), Xmedius Virtual Fax Server, Cisco Jabber, and a strong understanding of Cisco routing and switching, SIP & Voice Gateways
