Job Title: Visitor Relations Specialist Duration: 6 Months Location: Mukilteo, WA Shift Timings: FIRST - Hours are subject to change based on business needs (between 7:00 AM and 7:00 PM – 8 hour shifts) Current required schedule: Thursday through Monday
Visitor Relations Tour Guides serve as brand ambassadors and are responsible for learning and presenting detailed company content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Company Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits.
In addition to giving tours, responsibilities involve research, training, and other tour-related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about the company’s products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.
This opening is for a FULL-TIME position (33-40 hours/week) which will require work on weekends and holidays. This role is 100% onsite. The company is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal and special event activity.
Ability to Perform the Following Requirements: • Current required schedule: Thursday through Monday, 100% onsite. • Punctual attendance and compliance with daily team rotation and break schedules • Ability to speak intermittently for 90 minutes at a time, 3-4 times daily • Professional written and verbal communication skills, information retention skills • Frequent walking on various surfaces and standing • Occasional stair climbing/descent • Occasional to frequent sitting • Occasional grasping/handling and keyboarding/mouse use • Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting • Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment • Flexible schedule with the ability to work early mornings, mid-days, evenings, weekends, and holidays • Must be able to work in standing or walking positions for up to six (6) hours per shift
Dress Code: • Business casual appearance standards. • Footwear must meet factory safety requirements.
Training and Competency Requirements: • Successful training completion is a contingency of this assignment. • Engages customers proactively. Creates a positive impression of the Company, reflecting values in all activities and in all contact with the public. • Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. • Proficient with gallery and exhibit content and actively engages with visitors to share information accurately. • Facilitates interactive experiences with the general public, groups, and event guests as requested. • Proactively addresses and/or reports safety issues or concerns. • Uses good judgment and teamwork to collaborate effectively on staffing coverage and rotations. • Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings. • Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all company’s Brand Experience policies and procedures. • Is gracious and hospitable at all times. Maintains poise under pressure, makes eye contact and has a friendly communication style, and strong customer service focus. • Proficient with ticketing system and functions, and other locations as trained and assigned.
Required Skills: • 2 or more years of related work experience in a role that required strong customer service and communication skills. • 1 or more years experience with a role that requires presenting, training, teaching, or acting in a client-facing environment.
Preferred skills: • Six months experience giving public tours and/or public speaking while representing a brand. • Six months experience with technology related to events, exhibits, or POS. • Proficient with Microsoft Office tools.
Preferred soft skills: • Experience working in a team environment. • Proven reliability, punctuality, and regular attendance. • Ability to retain information quickly.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $21.46/hr.
