Title: Information Specialist II Location - 100% Remote Length of assignment: 6 Months
Job Description: • Perform quality review of external providers' reconciliation tasks for clinical and post-marketing (medical information, product complaints, and third-party vendor) cases. • Clearly and succinctly communicates information to customers verbally and in writing. • Demonstrates a high level of customer service to both internal and external customers. • Mailbox management, including overseeing shared mailbox activities. • Utilizes judgment skills to identify issues that impact the workflow. • Demonstrates functional and technical knowledge and skills to perform the job at a high level of accomplishment. • Uses rigorous logic and methods to solve difficult problems with effective solutions. • Identifies gaps and areas that need improvement and communicates and/or implements recommendations/changes. • Contribute input for key documents: Knowledge Zone Articles, PV Guidelines, and SOPs • Support/perform Late Case Investigation activities. • Perform tasks outside one’s own area of responsibility to help with departmental needs. • Effectively prioritizes and manages own time to complete assigned tasks.
Candidates must posses 3 to 5 years of experience or application/environment specific knowledge to perform tasks where large quantities of information, data or documents need to be maintained or manipulated in a structured database, filing system or associated reporting/holding format.
Experience/Skills: 6 months to 1 year of similar work experience. o Excellent computer and keyboarding skills including Excel, PowerPoint, Word and Outlook (or equivalent email system). o Prior experience and familiarity with computer databases. o Superior attention to detail, quality, accuracy and timelines. o Strong time management and prioritization skills; ability to multi-task. o Strong adaptability to switching tasks to meet business needs. o Strong customer service skills. o Ability to work independently with minimal supervision as well the ability to work collaboratively and effectively within a team. o Fast learner of technical and process skills/knowledge. o Effective verbal and written skills. o Medical terminology knowledge preferred. o Prior experience in a regulatory/medical setting preferred.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $24.00/hr.
