Note: Both virtual interviews (available nationwide) and onsite interviews (available in Visalia, CA 93291) are options. Onsite interviews are offered exclusively for local candidates.
Responsibility:
You are part of a team assessing risk for Medicare Supplement and a portfolio of supplemental products including Whole Life, Cancer, and Heart plans. This team interacts with agents and applicants via phone regarding underwriting requirements and underwriting decisions.
Works as a liaison for our Senior underwriting team to resolve inbound and outbound calls related to underwriting decisions, clearly communicating coverage details accurately
Review and assess the applicant's medical history and any available third-party data according to established underwriting criteria.
May call applicants for clarity regarding submitted medical history.
This will include asking additional probing questions related to medical history or prescription usage.
Complete application reviews timely. This will include reviewing applications within established turnaround times to meet service-level targets.
Build and maintain relationships with other members of the new business team and agents that rely on our team for expert-level knowledge
Thorough understanding of the portfolio of product offerings and the different underwriting criteria used to accurately evaluate an enrollment application.
Qualifications:
A High School diploma is required.
1+ years’ prior medical Insurance-related work experience required or 2+ prior healthcare experience
2+ years’ experience demonstrated in customer service
Above average knowledge of medical conditions/prescriptions
Ability to work independently and as part of a team is essential
Excellent verbal and written communication skills
Proficiency using Microsoft Office, specifically Word and Excel.
Ability to meet production and quality standards
CPRA:Notice to California Applicants: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.
