TWA | Senior Analyst - Operational Excellence


Phoenix, Arizona

9 days ago

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Job Description

Title: TWA | Senior Analyst - Operational Excellence
Duration: 6+ months
Location: Phoenix, AZ, and NYC (True hybrid role in AZ or NYC - candidate must be onsite 3 days/week)
The Senior Analyst in Operational Excellence will be responsible for program performance and program refinement which includes leading weekly/monthly program health updates with Business Units and LOBCO partners, performing analysis on BST questions approaching and currently in persistency, leading Business Conduct projects and initiatives, developing and designing BST Compendiums, measuring business partners’ behavior and performance, sharing best practices changed to standard processes to ensure consistency and success within the organization, ensuring alignment on various BST initiatives/topics between our 2nd line of defense by validating Business Self Testing and regulatory practices, and supporting business objectives within the US including the Business Conduct roll-out and continual evolution. This position will also be assisting in strategizing and optimizing business processes including control tests.
The team member will work closely with Line of Business Compliance (LOBCO), GCO, GFE, and other team members within this organization in order to comply changed to align with internal standards, policies, and regulatory obligations.
This position will report to the Sr. Manager, Client Operational Excellence – Business Conduct US Performance in PHX.
  • Results Oriented – Track record of driving results across multiple channels and initiatives
  • Relationship Builder and Collaborator – Confident and clear communication and relationship building skills, with the ability to influence business leaders / SMEs, and drive progress and decision making
  • Operational Knowledge – Strong knowledge changed to solid understanding of key operational metrics, levers and various servicing strategies and understanding of risk, controls, and compliance
  • Analytical Mindset – Excellent analytical and problem-solving skills, able to move quickly between big picture and detail and produce meaningful conclusions
  • Prioritization Expert – Strong process and project management skills; ability to prioritize appropriately, managing multiple projects/workstreams that will drive the greatest impact for the business
  • Innovation Driver – Seeks new ways to improve effectiveness, understands the latest conduct risk trends and has passion for innovation
  • Proactive Nature – Ability to work autonomously and proactively to drive results.
Key Responsibilities:
  • Self-motivated, pro-active individual with an analytical mindset changed to attitude and excellent attention to detail
  • Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships
  • Experience in business process improvement and driving governance requirements
  • Drive Results – Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management
  • Information Analysis – Ability to work with large volume of data in through organized and systematic approach. Create clean, accurate records and meaningful reporting
 Minimum Qualifications:
  • One to three plus years of experience working in Banking, Compliance, or Operational Conduct and Risk
  • Strong strategic, analytical, and critical thinking skills; demonstrated strong proficiency at an advanced level in Microsoft Excel and PowerPoint
  • Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment, with strong detail-orientation
  • Proven creative problem-solving capabilities with strong follow-up skills
  • Excellent oral and written communication skills
  • Ability to take initiative and work within ambiguous situations
  • Positive attitude and demonstrated strength as a quick learner.
Preferred Qualifications:
  • Bachelor’s degree in Analytics, Finance, or Statistics
  • Experience with banking rules and regulations

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $41.32/hr.