Job Title: Telesales Sales Concierge/Service Advocate Duration: 3+ Months Location: Remote Shift: Flexible to work 8-hour shifts Monday through Sunday from 8:00am to 10:00pm as per eastern zone (or as business demands) (5 days, 40 hours per week).
Job Summary: This essential role to Direct Sales is a High-Touch role with our active members and nonmembers looking to purchase insurance from us. Strong listening skills are a must, the ability to understand the reason for customers’ calls and provide the best experience while ensuring we direct and transfer them to the proper area. In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow-up calls. This role is a support role to our sales agents.
Essential Functions:
The essential functions listed represent the major duties of this role, additional duties may be assigned.
Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered.
Must Follow all compliance guidelines including proper use of script, Authentication, PHI, and DNC business processes.
Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns.
Assist with scheduling and callback of follow up appointments.
Education & Years of Experience:
High school diploma or GED.
0-1 years related work experience.
Additional Required Qualifications:
Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
Experience with listening to and relating key information based on customers’ needs and our outbound campaign to apply appropriate responses and actions.
Experience with writing and communicating effectively within multiple communication channels including telephone and email environments.
Ability to work flexible schedules including evenings, weekends, and holidays.
Additional Preferred Qualifications:
Post high school education, including vocational, college, or related training or education within a structured schedule and work environment.
Professional Contact Center, and/or “service advisor” role for professional product or service.
Bilingual. (Spanish/English) preferred, but not required (25% needed).
Experience utilizing SalesForce.com and Five 9 Telephony, or related software applications.
CPRA: Notice to California Applicants: SPECTRAFORCE® is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.Position is offered by a no fee agency.
Position is offered by a no fee agency.
Location : Jacksonville, FL 32202 About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $17.00/hr.
