The Telesales Engagement Agent for Commercial U65 is an entry level sales and engagement role that will focus member engagement campaigns and selling health and ancillary products through inboundoutbound calls. The Telesales Engagement Agent is responsible for communicating specific messaging on various engagement campaigns throughout the year. As directed, the Telesales Engagement Agent may also engage in sales. When selling, they are responsible for reaching the decision maker, completing the needs and analysis, and converting that prospect to a member. This position requires the use of multiple systems to analyze customer records, and submit accurate data in our Customer Relationship Management tool. Additionally, this position will focus on managing lead list appropriate product.Essential functionsEngagement Facilitate member outreach on specified engagement campaigns throughout the year via inbound and outbound calling, documenting call outcomes accurately in the CRM Drive member engagement by educating the member on plan specific benefits, encouraging plan utilization, and ensuring members are paying premiums on time Work outbound campaigns off manual lists from management or through the automated telephonic system Answer questions and make changes to existing policies as needed Deliver bestinclass customer experience and ensure ongoing satisfaction and customer retention Encourage member contact by offering scheduled callbacks as necessary Demonstrate business demeanor and professionalism through clear and effective and actionable communication verbal, written and listening skills. Ability to apply patience and empathy while adjusting your communication style to match that of the customer High commitment to accuracy, high quality and detailoriented workSales Generate new customer sales and maintain existing members via qualified inbound callsoutbound for multiple products. Generate Sales for all health segments including Ancillary. In addition to other lines of business as required. Manage the customer lifecycle which includes Acquire, Welcome, Engage, Retain, and Resell Responsible for A Sales Quota for Health and Ancillary products. Sales agents are required to work their Book of business, including leads, open opportunities, and additional cross sales opportunities to maximize sales and follow up with customers. Maintain regular contact with clients, for follow up buying decision and retention. Answer questions and make changes to existing policies as needed. Respond to customer inquiries regarding product offerings and product changes. Solicit crossselling opportunities from existing and new customers. Deliver bestinclass customer experience and ensure ongoing satisfaction and customer retention Identify and overcome buying obstacles from new customers and existing members. Drive growth by exceeding sales goals and objectives as established by the management team which includes new sales and retention. Exceed all company and client driven metrics for sales revenue, retention rates, quality, compliance, and service level.Compliance Strive to resolve customer issues on the first call and log information related to those calls Follows compliant sales and engagement scripts, and compliant procedures Researches and resolves disputes and problems within established guidelines Completes, processes and maintains applicable paperwork and recordsJob Requirements Active Florida state health 240 Health license Excellent verbal and written communication skills, including well developed interpersonal skills Experience using computers and navigating among multiple systems and screens Typing skills Experience working independently and as part of a team Demonstrated written and oral communication skills The ability to work flexible schedules including evenings and weekends Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actionsRequired Work Experience01 years of related work experience or equivalent combination of transferable experience and educationRequired Education:Highschool Diploma or GEDRequired Licenses and CertificationsActive state health insurance licenseAdditional Preferred Qualifications Call center experience Experience working in a remote environment Experience as a telesales agent
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $9.50/hr.
