Position Title: Telehealth Nurse
Work Location: Louisville, KY 40219
Assignment Duration: 12 Months
Work Schedule: Monday - Friday Shifts available: 8:30-5:00pm EST, 10:30-7:00pm EST, or 11:30-8:00pm EST
Work Arrangement: Remote – anywhere in the U.S.
Position Summary:
• To provide service to patients, caregivers, healthcare providers and their staff in support of prescription and specialty drugs through inbound and outbound telephonic interactions relative to program and regulatory requirements inclusive of the coordination of services such as: testing, monitoring and counseling follow up.
• The Tele-Health Nurse provides service and support to defined stakeholder populations through the use of telecommunications in accordance with the Nurse Practice Act and licensure guidelines.
Key Responsibilities:
• Provide telephonic and electronic service and support of stakeholders, utilizing experience in Behavior Modification and Motivational Interviewing to help achieve and sustain medication adherence through telephonic outreach.
• Coordinate the collection of patient specific clinical data required to support adherence to regulatory program requirements and therapy protocols.
• Demonstrate understanding of and compliance with regulatory and specific service line and program requirements.
• Utilize clinical knowledge and defined processes to identify stakeholder needs, risks and safety concerns, ensuring timely escalation and reporting.
• Follow up with physicians and patients for purpose of compliance and persistency in reference to program protocols. • Maintenance of professional licensure.
Qualification & Experience:
• Registered Nurse or Licensed Practical Nurse licensure required – must be current and unrestricted in state of residence.
• Vocational or technical training required.
• Two or more years of experience working for a healthcare company, physician’s office, or laboratory environment.
• Strong computer skills, data entry, proficiency with Microsoft Suite, ability to navigate multiple online platforms synchronously.
• Experience in Behavior Modification and Motivational Interviewing strongly preferred.
• Telehealth experience preferred.
• Ability to work in a high-volume call center environment with strict HIPAA compliance and no distractions/childcare issues in background.