Technical Writer

Spectraforce

Redwood City, California


17 days ago

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Job Description

Position: Technical Writer
Location: REMOTE (Redwood City, CA OR Austin, TX)
Duration: 7 months (Possible extension)

Note:
Once a month on-site at either in Redwood City, CA OR Austin, TX

Description
  • We are seeking a Technical Writer to join our team and support the IT Operations project tracks within the ISO initiative. In this role, you will collaborate closely with the IT Ops project management team to conduct working sessions and engage with external stakeholders across various ISO tracks.
  • The immediate focus of this position is to work collaboratively with the Infrastructure and Technology, IT Business Engagement, and Employee Experience teams to coordinate working sessions with various ISO-impacted business units. These sessions are essential for providing coordinated feedback on existing procedures and policy implementations. Your responsibilities will also include refining configuration policies in coordination with GSO.
  • This role addresses the current lack of capacity within the team and enables a structured two-way feedback process. By doing so, you will play a key role in minimizing the impact of eventual configuration choices and informing high-level discussions and negotiations on ISO controls and their impacts.
  • The absence of this role poses significant risks to the ISO initiative, as it may hinder the thorough and diligent conduct of crucial processes with the current team resources available. This, in turn, could lead to heightened challenges during the implementation and enforcement phases of the ISO project tracks.
Key Responsibilities:
• Collaborate with the IT Ops project management team to conduct working sessions and engage with external stakeholders on various ISO tracks.
• Coordinate working sessions with EIT, IT Business Engagement, and ITX teams to gather coordinated feedback from ISO-impacted business units.
• Create or revise procedures documentation on new and existing applications, review policy and validate the requirements against procedures.
• Review deliverables in coordination with GSO to ensure alignment with ISO requirements.
• Facilitate a structured two-way feedback process to minimize the impact of configuration choices and inform high-level discussions and negotiations on ISO controls.

Qualifications:
• Bachelor's degree in a relevant field (e.g., Technical Writing, Computer Science, Information Technology).
• Proven experience in technical writing, process thinking, preferably in a regulatory compliance or IT operations environment.
• Strong communication and collaboration skills, with the ability to liaise effectively with internal teams and external stakeholders.
• Familiarity with ISO standards and regulatory compliance requirements is desirable.
• Attention to detail and the ability to work effectively under pressure to meet deadlines.
• Strong problem-solving skills and the ability to adapt to changing project requirements.
• Join us in this exciting opportunity to contribute to the success of our ISO initiative and ensure compliance with industry standards and regulations. Apply now to be part of our dynamic team! 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.