Provides support to end users on a variety of issues. Needs to be customer obsessed and patiently handle ticket support for customers. Label tickets to be able to measure operational metrics, triage and resolve customer requests based on runbook instructions.Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associates degree in a related area and 7 years of experience in the field or in a related area. Has knowledge of commonlyused concepts, practices, and procedures within a particular field. Relies on instructions and preestablished guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
