Technical Support Tech I


Johnstown, Ohio

a month ago

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Job Description

JOB TITLE: Technical Support Tech I Location: CMH53DC New Albany, OH Number of Openings: 3 Submittal Limit per Supplier: 4 Estimated Start Date: 042924 Duration: 6 months Bill Rate Max: 37.57hr Program Office Contact: HOURS: 9am5pm EST, 40 hrswk. No OT. 100 onsiteFor this position you will be tasked with maintaining the hardware infrastructure of the latest cloud computing server technologies. The ideal candidate will be able to quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics.You must possess: technical aptitude and the ability to communicate advanced technical information with a variety individuals of varying technical knowledge, good situational awareness, the capability to contribute to strong inter and intrateam development, strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. This position requires the ability to successfully operate in highpressure, timesensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives.Some work will be performed in an AWS GovCloud region. Access to the AWS GovCloud region will be restricted to individuals who are U.S. Citizens. GovCloud may NOT be accessed from outside of the United StatesIMPORTANT COMPLIANCE NOTES FOR SUPPLIERS: Last 4 digits in their SSN are required for all candidates upon submittal in the VMS. Subcontracting is not permitted. The terms of the Supplier Master Services Agreement with Amazon govern all assignments through the Contingent Workforce Program. Posting the Amazon name, group names, technologies, project code names, or program office information on publicfacing sites is strictly prohibited. More information on the above policies can be found in your Supplier Manual. If you have any questions, please reach out to