Technical Support - Junior (1-2 yrs)


Phoenix, Arizona

a month ago

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Technical Support - Junior (1-2 yrs)
Phoenix, Arizona

a month ago

Job Description

Job Title: Technical Support - Junior (1-2 yrs)
Duration: 4+ months  
Location: Phoenix, AZ 85044
Shift schedule: Mon – Fri 8:30 - 5pm Local time

Note: The manager will be extending offers based off the candidate's resume.
  • Provides customer service/client technical support for client's specific applications & technologies.
  • Skills equiv. to 1-2 years in comparable position.
  • Experience with 1st and/or 2nd level support.
  • Strong customer service skills, strong people and interpersonal skills.
  • Must have strong verbal and written communication skills.

Additional Job Details:
  • Looking for candidates with prior CALL CENTER EXPERIENCE a must.
  • Excellent over the phone end client knowledge.
  • De-escalation experience.
  • Excellent Soft skills.
  • Prior experience working with clients on performing password resets; navigating (Instructing) end users.
  • Strong customer service skills, strong people, and interpersonal skills.
  • Must have strong VERBAL (ability to listen and communicate effectively and clearly with a variety of audiences) and written communication skills.
  • Ability to multi-task and adapt.

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.85/hr.

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