Job Title: Systems Operations Project Manager Location: Fully Onsite: Menlo Park, CA; New York City, NY; Washington, D.C.; Seattle, WA Duration: 3 Months
Summary:
Systems is responsible for the tooling and system needs impacting numerous operational partners within Client’s Global Operations Team.
We are seeking a seasoned Systems Project Manager with experience working directly with engineers building and launching software products 0 to 1, managing front-end and back-end software and database requirements, and collaborating with diverse stakeholders or cross-functional partners.
A strong candidate will have experience with designing and implementing scaled review workflows (e.g. content review), and networked tooling systems.
Responsibilities:
Coordinate projects, making detailed plans to accomplish goals and directing the launch, testing, implementation, or iteration of technical activities in support of tooling, systems, and operations.
Present and explain proposals, reports and findings to clients.
Work with Systems Program Managers (SPM) across multiple programs to support the needs of the business. Identify opportunities in existing processes to streamline, optimize, and standardize processes
Assist with the development of standards, and apply these to track, monitor, report, resolve, or escalate issues.
Effectively managing, developing, and training the larger team on new processes.
Ensuring that all processes used by the global team are thoroughly documented and regularly improved.
Conducting, analyzing, and sharing results from service and operation performance reviews.
Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
Systematically interprets user problems and identifies solutions and possible side effects.
Consult or negotiate with clients to prepare project specifications.
Minimum Qualifications:
8+ years of experience in operations for a tech company, consulting, operations or similar roles
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
Strong ability to work independently and manage one’s time.
Strong leadership and mentoring skills necessary to provide support and constructive feedback
Strong knowledge of production processes, quality control, costs and other techniques for maximizing efficiency and effectiveness in launch and production
Strong knowledge of business and management principles involved in strategic planning, resource allocation, and the software development lifecycle
Strong ability to take both a narrow focused view and a high level systems view to understand and articulate implications of small changes to overall systems, and vice versa
Strong ability to interpret and translate operational requirements into technical needs
Strong knowledge of computer software, such as SQL, Google Suite (Google Docs, Sheets, Slides, etc), Visio, Lucid Charts, etc.
Some knowledge of programming languages, such as Python, C++, or JavaScript, strongly preferred
Education/Experience:
Bachelor's degree in business administration or a related field.
PMI or PMP certification preferred.
CPRA: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $70.00/hr.
