IMPORTANT:
Reporting to the Sr. Manager of IT Operations, the IT System Support Analyst will optimize employee productivity by effectively managing and supporting enterprise infrastructure applications and services under the Infrastructure & Operations team. The position will also be the primary contact for day-to-day IT support for our AWS remote users. They will support the delivery of technology services that support and improve business processes for remote users. This position is also a technical, hands-on role supporting various GxP and G&A systems, including HRIS, CLM, CTMS, Clinical, Biometrics, Quality, and other enterprise business systems, primarily Cloud/SaaS or hosted on-prem on our Amazon Web Services (AWS) IaaS environments. Help coordinate IT support at MSLs in the delivery of incident and service request management.
The successful candidate will be part of the Operations Team and will be responsible for supporting Client's employees, contractors, and vendors in a Windows Enterprise environment. This candidate will join a team of technicians and will serve as a key player in providing quality support for remote and local employees.
Skills: Windows 10, Office 365, AWS, AVD, Intune, Mac OSX, Active Directory.
Education: