Job Title: System Administrator Location: Westlake, TX (4 days onsite a week) Duration: 12 months Working hours: 9:00pm to 7:30am Central Time (Night shift)
Responsibility:
Interface on behalf of the IT Operations department with technology support partners.
Advocate for business client facing teams on issues requiring support team awareness.
Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met.
Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate.
Assists with supporting and recovering Distributed infrastructure, documents and communicates actions in collaboration with teammates.
Provide support for routine production problems that have been escalated to the command center and/or technicians.
Perform changes within established guidelines and under supervision.
Tracks the status of the issue and provides updates to stakeholders as required. Updates internal ticketing systems as required.
Build productive internal/external working relationships with peer level positions to ensure tasks are completed.
Maintains and increases technical knowledge by attending training sessions and establishing personal network.
Complete work assignments based on department priorities and system criticality.
Identify continuous service delivery opportunities to improve IT service readiness.
Identify and contribute improvement opportunities that align with services enabling business success.
Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or related information technology discipline or equivalent experience.
Active certifications in CompTIA, Server+ and/or Security+ is a plus
5-7 years of experience in a large 24x7 high availability data center environment (1000+ servers)
Possess specialized knowledge and understanding of server operating systems normally obtained through formal technical training
Experience working with load balancers, to add/remove servers and/or service ports from load balancers.
A solid understanding of a UNIX and Windows Server-based operating systems with strong background with paging and swapping, inter-process communication, devices and what device drivers do and file system concepts.
Familiarity with fundamental networking/distributed computing environment concepts; ability to configure NFS and NIS, use of basic network commands for troubleshooting/DNS validation and basic routing concepts.
Fundamentals on writing scripts in some administrative languages (Tk, Perl, PowerShell).
Familiarity with Remedy/SmartIT service management tools.
Strong problem solving and decision-making skills focusing on efficient service restoration.
Ability to pay close attention to details while performing technically detailed tasks.
IT management experience with process development and improvement.
Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)
A change agent and forward thinking, ability to influence team with continuous operational and technology changes.
A desire to continue learning through training courses and on-the-job learning through mentorship.
Strong problem solving and decision-making skills focusing on efficient service restoration.
Ability to pay close attention to details while performing technically detailed tasks.
A take charge attitude in leading process development and service improvement.
Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)
A change agent and forward thinking, ability to influence team with continuous operational process and technology changes.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.00/hr.
