Support Engineer III

Spectraforce

Austin, Texas


15 days ago

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Support Engineer III
Spectraforce
Austin, Texas

15 days ago

Job Description

Job Title – Support Engineer III
Duration – 5  Months
Location – Austin, TX (Hybrid 3 days a week)
 
Job Description:
We are seeking an exceptional Support Engineer to work in our Security Issues Management team. Our teams build and support scalable security solutions that help builders maintain secure systems. 
 
Key job responsibilities:
  • Act as the first point-of-contact to our builders and help them address issues encountered through the use of our security tools
  • Develop and maintain team-related application security metrics and customer-facing documentation
  • Troubleshoot any team-owned infrastructure issues and help determine root cause
  • Support a suite of internally developed analysis tools
  • Looking at support tickets in the queue and responding to the customers.
  • 80% of tickets will be pretty standard, 20% would be more advanced and require more digging/troubleshooting.
  • Will need to understand code to follow SOP’s and create customized JSON payload.
 Basic qualifications:
  • 2+ years of software development, or 2+ years of technical support experience would be preferred
  • Bachelor's degree in computer science or equivalent.
  • Experience scripting in modern program languages: JAVA and Python required.
  • Experience troubleshooting and debugging technical systems
  • Experience with REST API web services, XML, JSON
Preferred qualifications:
  • Knowledge of web services, distributed systems, and web application development
  • Experience troubleshooting & maintaining hardware & software RAID
Must have:
  • Technical support background.
  • Scripting exp
  • Scripting experience with Java and Python
  • Experience with REST API web services, XML, JSON
 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $27.00/hr.

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