Support Engineer III



22 days ago

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Job Description

This position is responsible for the installation, maintenance and troubleshooting of desktop computers, peripherals, software and related systems. Responsibilities include the timely resolution of issues affecting hardware, software and user permissions, as well as routine hardware maintenance.Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation desktoplaptop hardware.Experience supporting Windows XP7 and Server operating systems in a managed desktop environment.Experience supporting Macintosh OS X 10.4 upwards desirable.Basic working knowledge of LinuxUNIX systems Red Hat preferable at a user level.Solid knowledge of networks including Ethernet, TCPIP, and Windows Server networking.Self motivated with the ability to work independently with minimal supervision.Ability to maintain Customer Focus, stay motivated and be proactive.Insist on the highest standards from self and others.Good verbal and written communication skills.Good attention to detail and organizational skills.Microsoft MCSAMCSE desirable.Additional vendor administrator level certifications preferred, especially Apple ACMTACSP and Cisco CCNA.BS Degree in computer science or combination of education and relevant experience.7 years relevant work experience.

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