About the Team: On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably for client. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing
About the Role:
Throughout the year there are occasions where either shopping or eating is at the center (think July 4th or Black Friday etc), as well as our tentpole savings event Summer of DashPass.
In this role, you will help the Merchant Strategy and Operations team build a best in class experience for Restaurants.
You will do this by supporting marketing activations, running ad operations, supporting merchants during campaign activation, testing new products, and helping us improve the overall go to market process.
This is a highly cross-functional role interacting with Marketing, Sales, Ad Operations, and our Customer Experience teams.
Key Responsibilities:
Build and launch campaigns for upcoming marketing occasions, ensuring alignment with contracts and marketing plan goals.
Develop Support and Merchant-facing guides to assist stakeholders in responding to merchant inbounds and escalations.
Collaborate with cross-functional teams to conduct User Acceptance Testing (UAT) of new products, providing valuable feedback to enhance product functionality and user experience.
Partner with the Occasions team to test merchandising setups before launch, ensuring optimal presentation and visibility of products.
Engage directly with Merchants during campaign activation to identify pain points and recommend solutions.
Build processes to help better communicate with Merchants and Sales teams during campaign activations.
Experience and Requirements:
You are someone who has an ownership mentality and is hyper-focused on delivering a world class customer experience.
You enjoy jumping into new challenges and spotting opportunities for improvement.
You are someone who has strong project management skills and can keep track of timelines, progress, and identify risks early.
You are someone who has excellent cross functional communication skills
You have a growth mindset and can think outside of the box.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $33.00/hr.
