Sr. UX Research Program Manager

Job Title: Sr. UX Research Program Manager
Duration: 7 Months
Location: Remote (Bellevue, WA)
 
Job Description:
The client User Research team is seeking a Sr. Research Program Manager to drive operational improvements for our team and lead scalable research programs. This role will build connections among researchers, designers, product managers, and our customers to ensure device experiences are intuitive, delightful, and providing meaningful value. We’re looking for someone with deep experience in streamlining processes, scaling the impact of user research, and launching programs from the ground up.
 
Key job responsibilities:

• Lead the design and development of rolling research programs, ensuring they are well-defined, feasible, and aligned with organizational needs
• Provide training for non-researchers engaging with research programs and lead education initiatives across cross-functional teams
• Develop self-service research protocols, evaluate research study plans, and provide guidance based on best practices
• Identify and mitigate risks associated with research programs, proactively developing solutions across operational planning, program documentation, resourcing, and stakeholder relationships
• Track the status of research projects, communicate updates to senior leadership, and facilitate the application of research insights
• Collaborate with senior leadership to identify research priorities and opportunities
• Run triage meetings and manage request intake
• Manage 3rd party vendor relationships and maintain research tools and recruitment solutions
• Ensure compliance with privacy and data security policies across research initiatives
• Build processes to improve the research team’s overall efficiency

 
Basic qualifications:

• Bachelor’s or master’s degree in business, operations, organizational development, or related field. Alternatively a degree in design, human-computer interaction (HCI), experimental psychology, cognitive science, anthropology, or other design/research related field.
• 6+ years of program or project management experience
• Experience working directly with UX designers or researchers.
• Ability to manage ambiguity, work autonomously, and multi-task in an agile environment

 
Preferred qualifications:

• Experience developing rolling research programs or self-service research programs
• Experience performing user research methodology (e.g. surveys, lab studies, diary studies, in-depth interviews, etc.)
• Proven track record of strategic UX or research leadership and success in driving UX culture in organizations
• Experience with voice interfaces, artificial intelligence, machine learning, large language models, and/or consumer tech products
   

Note: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com. 

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $60.00/hr.