About the Team: The client Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of client’s growth and success in every market in which we operate.
About the Role As an Enterprise Account Management Sr. Associate, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into Manger, Engagement Manager on our US Post-Sale Restaurant team in our Enterprise organization. Once our offices reopen, we expect this role to be 100% remote with the opportunity for hybrid work with some time in-office and some time remote.
You’re excited about this opportunity because you will…
Strategize Vision:
Engage partners in growth strategy conversations (i.e., adding more stores to client, increasing same-store sales, growing net profitability, etc)
Strategically introduce and execute on new client product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
Execute co-marketing campaigns with partners to promote the clients partnership, drive sales, and increase customer awareness
Relationship Management:
Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
Operational Excellence:
Serve at the primary point of contact for all issues and be accountable for their resolution
Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for clients customers
Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on client, working to resolve any roadblocks and achieve operational efficiency
Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using client’s services. This influences the overall product roadmap, making us better each day
We’re excited about you because…
You love working directly with clients, you create and maintain long term relationships
You are a problem solver at core, with a strong bias for action
You are organized and love details
You like rolling up your sleeves as much as you like the big picture
You’re comfortable with a fast pace; we move quick and are defining an entire industry
You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away
You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with
Qualifications
3-5+ years of experience in consulting, client success, account management, or sales
Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
Expert communication and interpersonal skills
Bachelor’s degree required
Nice To Haves
High growth or early-stage startup experience
Experience with marketplaces, operations, logistics or unit economics
Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)
Knowledge of CRM software (e.g., Salesforce)
Note: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $33.00/hr.
