Title: SR ANALYST-Membership (Contract Senior Analyst) Location: Hybrid 255 Technology Park Lake Mary, FL 32746, USA Duration: 12 Months
Note: The job is a hybrid in the Lake Mary, FL office. Will be in office 3 days a week: Tues/Wed + additional day of choice
Job Summary: Responsibilities include creating, updating and maintain accurate customer master information for our clients. Identifying and developing needed process improvements to ensure complete and accurate information is entered into the system. Additionally, this position is responsible to work collaboratively with internal stakeholders in the on-boarding of new customer groups; ensuring accuracy within established deadlines.
Key Responsibilities:
Ability to review complex legal agreements and identify needed action items
Works cross functionally to ensure timely and accurate implementation of new and amended agreements related to customer onboarding
Ownership of all Customer requests for executed agreements
Reviews escalated issues and takes appropriate action to resolve
Assigns incoming requests to team work queue to appropriate representative
Identifies opportunities for process and/or system enhancements
Works collaboratively on projects to identify solutions and process improvements
Provides training and ongoing support to team members; shares knowledge and best practices
Works collaboratively on projects to identify solutions and process improvements
Minimum Requirements:
Degree or equivalent experience.
Strong analytical and problem solving skills
Modern ERP Software (SAP and/or Oracle) experience required
Non-negoitable skills:
Experience analyzing data, and skilled data entry required
Mid-level Microsoft Office products; some experience with complex Excel formulas
Self-starter with extreme attention to detail
Critical Skills:
Experience analyzing data, and skilled data entry required
Prior experience building relationships with internal customers
Strong verbal and written communications skills with the ability to interact professionally with diverse groups
Intermediate Microsoft Office products; some experience with complex Excel formulas
Ability to multitask in a fast paced environment where accuracy is imperative
Position is offered by a no fee agency. Location : 255 Technology Park, USAFL02002 About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.
