Title: Specialist Site IT, Associate Location: Tucson, AZ Duration: 6 months
POSITION SUMMARY: Serves as a source of technical assistance and support to the user community for data, voice, video, hardware and software. Responds, coordinates, diagnoses, and troubleshoots calls for break/fix, software installs, moving/relocating, and equipment swaps in a timely manner; or escalates problems on behalf of the customer to the appropriate technical staff for resolution. Electronically documents activities. Supports and maintains effective relationships with users.
ESSENTIAL FUNCTIONS: Provides and documents day-to-day technical support to employees for internal desktop systems software, hardware, data, voice, and related peripherals. Installs, configures, and troubleshoots desktop systems/workstations, peripherals, voice/mobile devices, and network issues. Maintains passwords, data integrity and file system security for the IT environment. Organizes and follows complex and/or detailed technical procedures. Consults with clients to resolve technical problems and ensure customer satisfaction. Provides courteous and timely customer service, tracks inventory of IT assets.
Knowledge, Skills, and Abilities:
Knowledge of Windows operating systems, client/server environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies.
Knowledge of voice/mobile communication devices, technical skills for analyzing and problem-solving
The ability to communicate effectively with a diverse team and work as a team player in a fast paced environment.
Explain and communicate complex technical processes and terminology to a non-technical audience
Seeks customer feedback to adapt and meet customer expectations and deliverables.
Excellent organizational / time management skills.
Ability to troubleshoot customers' problems by phone, video or in person.
Must Haves:
Windows Troubleshooting
Help Desk / Desktop support
Basic networking knowledge
Formal Training/Education:
Associate degree required
Experience:
1 year - IT experience required
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.
