Position Title: Portal Operations & Customer Support Coordinator Work Location: 6600 Pinecrest, Plano, TX, 75024 Assignment Duration: 4+ months Work Arrangement: Mon – Friday (8:00 AM- 5:00 PM)
Position Summary The Portal Operations & Customer Support Coordinator is responsible for supporting the administration, onboarding, training, and ongoing customer support for the company's provider portal platform This role serves as a primary point of contact for portal-related inquiries, manages shared support inboxes, assists with account setup and maintenance, and helps ensure customers receive timely and effective support The position also supports customer education efforts, training material updates, and communication regarding portal enhancements and system updates
Manage portal enrollment and onboarding activities, including processing
enrollment requests and required documentation
Configure and maintain user accounts and permissions within the portal platform
Review and validate physician delegation forms and other required onboarding documentation
Monitor account setup requests to ensure timely completion and adherence to established procedures
Maintain accurate records of portal users, access requests, and account changes
Customer Support & Issue Resolution
Manage and prioritize requests received through shared portal support email inboxes
Provide first-level technical support to customers experiencing portal-related issues
Troubleshot user access, navigation, and functionality concerns
Escalate complex technical issues to IT and track resolution through completion
Maintain a high level of customer service and ensure prompt responses to customer inquiries
Training & Customer Education
Support customer onboarding and education efforts through training calls, and follow-up support
Assist in scheduling and coordinating customer training sessions
Help customers understand portal functionality and best practices
Serve as a resource for customers adopting new portal features and enhancements
Documentation & Communications
Update and maintain training documents, FAQs, and other customer-facing resources
Assist in developing training decks and educational materials
Draft customer communications regarding portal updates, enhancements, and process changes
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $18.52/hr - $20.16/hr.
