Description: Main Purpose of the Role Investigate customer-reported software issues for mobile and web applications to ensure product quality, reliability, and compliance. Reproduce issues, identify potential root causes, document findings, and collaborate with cross-functional teams to drive timely resolution and continuous improvement.
Key Responsibilities Investigate software-related customer complaints for mobile and web applications. Reproduce reported issues through testing and troubleshooting and document findings accurately and timely. Analyze trends, identify recurring issues, and escalate potential risks as needed. Partner with Quality, Engineering, Product, and other stakeholders to support issue resolution and process improvements. Support development of investigation methods, test strategies, and complaint readiness activities for new product launches and updates. Ensure compliance with procedures, quality requirements, and audit readiness.
Qualifications Education Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field. Fresh graduates are encouraged to apply and are preferred.
Experience & Skills 1–2 years of experience in Software Testing, Quality Assurance, or a related field. This can also have been obtained via a previous internship. Hands-on experience testing native mobile applications on Android and iOS platforms, as well as web applications. Prefered experience writing and executing test cases but open to candiates without test experience. Strong troubleshooting, analytical, and problem-solving skills. Proficiency in Microsoft Excel and Microsoft Office applications. Ability to work independently, manage multiple and changing priorities, and adapt in a fast-paced environment. Strong verbal and written communication skills.
Preferred Qualifications Experience using JIRA and Confluence. Experience in handling customer complaints or investigations. Experience working in a regulated environment (medical devices, healthcare, pharmaceuticals, or similar). Familiarity with GMP, quality systems, or regulated software development practices.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $34.00/hr - $37.00/hr.
