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Servicing Analyst - Senior

Spectraforce

Billings, Montana


8 months ago

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Servicing Analyst - Senior
Spectraforce
Billings, Montana

8 months ago

Job Description

Position Title: Servicing Analyst – Senior
Duration: 12 Months
Location: Billing, MT 59101
(Onsite)
Hours of Operation: Monday-Friday: 8am – 5pm


Job Description:

Group/Project Info:
• Responsible for performing title release processes per the SOP guidelines.
• Responsible for participation and completion of analysis of information and processes.
• Create and administer reporting for the process.
• You will also represent the Billings site on projects

Responsibilities Include (but are not limited to):
• Collaborate with management in accumulating, analyzing, interpreting, and reporting operational performance data.
• Partner with team members in process improvement for department initiatives.
• Coordinate and participate with the analysis necessary for the functional operations reviews.
• Lead/participate in projects impacting the site as needed such as Customer onboarding, process changes, etc.
• Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support.
• Proactively work with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely, quality and efficient fulfillment activities.
• Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures. Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
• Provide on-the-job assistance and training to others, as requested. Escalate issues that require resolution by more senior team members, as per guidelines. Identify potential risk situations/ impacts, and make recommendations or escalate to the manager.

Must-Have Skills
• 1 + years of previous clerical /administrative/ secretarial experience
• Strong attention to detail - Document matching will be a large part of the position

Nice-to-Have Skills:
• Previous banking / FI experience
• Strong Microsoft Office suite skills including Outlook

Soft Skills:
• Ability to partner with internal employees
• Excellent communication skills
• Excellent organizational, follow-up, analytical and problem solving skills
• Strong Time Management skills
• Ability to prioritize projects and tasks
• Commitment to complete projects and tasks as assigned

Education/Certifications:
• High School or experience equivalent

Interview Process:
Interview (In person/Phone/Video): Phone
Interview Duration: 30 min – Conversational
  

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.26/hr.