Job Title: Servicing Analyst Duration: 12 months Location: Billings, Montana US Shift operations: 7:00 AM – 5:00 PM
Role Mandate This associate will provide day-to-day delivery of critical lending operations processes including loan administration and servicing activities. They will also support the execution of Title resolution, service requests, administrative activities and processes, and fulfillment of stakeholder inquiries/requests within relevant service-level agreements. Note that lending operations include specialized operations processes and activities for leasing and/or commercial lending products.
Role Responsibilities Include
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and by established policies, processes, and procedures.
Provide accurate, consistent, knowledgeable responses to stakeholder questions and requests.
Follows documented policies and procedures to execute day-to-day transactions, activities, and processes and ensure all Service Level Agreements (SLAs) are met.
Checks and reconciles information and documentation to ensure accuracy and completeness.
Identifies and resolves discrepancies by standard procedures.
Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
Data enters, reviews, and verifies loan information and documentation for processing and/or further handling.
Manages documentation to ensure that records are maintained properly.
Analyzes data and information to provide insights and recommendations.
Communicates and collaborates with internal and external stakeholders to deliver business objectives.
Develops and maintains effective relationships with internal & external stakeholders.
Collaborates in the development/implementation of new processes/systems and changes/improvements to existing systems and processes.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Must-Have Skills Include
2+ years of experience as a servicing analyst
Experience processing and interpreting loan/lending documentation.
Experience processing and interpreting commercial lending products/documentation
Knowledge of the risk and regulatory requirements of clients.
Nice to have skills:
Previous experience working with client systems is a BIG plus.
Educational Requirements:
Bachelor’s degree preferred, no discipline.
Soft Skills:
Verbal & written communication skills.
Organization skills.
Collaboration & team skills.
Analytical and problem-solving skills.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $21.39/hr.
