Title: ServiceNow Sr Business Systems Analyst Location: Columbia, SC ( Partial onsite - once a week) Duration: 12 Months (With the possibility of extension or conversion)
Required technologies:
Service Now (ITSM)
Diagramming Experience (Examples: Visio)
Value Stream Mapping is a bonus
Advanced MS Office skills (Word, Excel, Visio, and PowerPoint) for functional requirements gathering & modeling techniques.
Nice to have technologies:
Lucid Spark and Lucid Chart
Value Steam Mapping
Day to Day:
Collaborate with stakeholders to elicit, gather, document and analyze technical and functional requirements for the purpose of solution design, selection and/or process improvement recommendations.
Liaison between the business partners and the IT group to support ServiceNow and provide analysis for systems implementation, upgrade, and enhancement projects.
Evaluate business processes to identify and report on opportunities for improvement.
Conduct, manage and facilitate system and data analysis to assist the organization with selecting and evaluating tools that best meet stakeholder and business needs.
Design ServiceNow modules, workflows, forms, reports, and dashboards to support ITSM, ITAM, ITBM, SecOps, and other business processes.
Stay current with IT advancements, ServiceNow best practices, updates, and new features to continuously improve design recommendations, automate manual processes (when appropriate) and modernize systems.
Facilitate meetings, training and presentations to gather requirements and relay recommendations to all levels of stakeholders throughout the organization.
Participates in user acceptance testing and validation of designed solutions.
Participates in documenting user guides/training materials to support customer transition.
Facilitate test matrices and end to end testing strategies
Understand new platform capabilities and applications and conduct educational demos to business stakeholders and technical team members
Special projects and duties as assigned
Soft Skills:
Excellent oral and written communication skills with the ability to interact effectively with stakeholders at all levels of the organization.
Excellent problem-solving skills
Strong analytical and conceptual thinking skills
Strong facilitation skills with the ability to explain difficult concepts to non-technical stakeholders
Excellent documentation, presentation and process modeling skills.
Education: Required Education:
Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Business Administration or other job related degree
Required Work Experience:
8 years of IT business analysis experience.
Degree Equivalency:
4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Business Administration or other job related degree
Preferred Licenses and Certificates:
Certified Business Analysis Professional (CBAP), HIPAA, LOMA
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.00/hr.
