Job Title: Service Specialist Location: Rochester New York 14623 Duration: 3+ months Schedule: Monday- Friday 8:30am-5pm EST (30 min lunch)
Responsibilities:
Delivers quality service to Client's clients who are utilizing the HireRight system for background checks / screening.
They interact via phone, email, chat, and other avenues.
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Clinet products, as well as industry policies and procedures.
Identifies opportunities for process improvement and works with leaders to implement.
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions.
Serves as a mentor for less experienced teammates.
Performs data input, maintaining strong prioritization and organization.
Qualifications:
2 years or more customer service experience
Comfortable with high-volume outbound/inbound calling
Confident, clear, and professional phone presence
Experience in customer outreach
Resilient and motivated by goals and metrics
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.
