Job Title: Service Specialist – ENS Product Services Location: Remote Duration: 11 months Schedule: 1 role: 8 am to 5 pm PT and another is 1 role: 8 am to 5 pm ET
Job Summary: Under a moderate level of guidance and direction, provides customer service for one or more Client products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Client’s policies and procedures. Builds knowledge of the organization, processes, and customers.
Must Haves:
Highly responsible/accountable
Experience answering frontline calls and emails.
Ability to work remotely and independently while meeting SLAs/KPIs.
Responsibilities:
Delivers quality service to Client’s client via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Client’s products, as well as industry policies and procedures
Identifies opportunities for process improvement and works with leaders to implement
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization
Bachelor's Degree - Preferred
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/hr.
