Position Title: Service Representative Length of Contract: 6 months Physical Working Location (required):129 St-Jacques O. 8th floor, Montreal. Hours of Operation: Monday to Friday (Between 7:30-5 PM) EST
Role Mandate: The Bilingual Service Representative is accountable to manage all customer service inquiries. Customer service inquiries are received by phone calls and emails. Quality and professionalism are key when responding.
Candidate Value Proposition (CVP): This role allows the candidate(s) to work in an established institution and with multiple groups within company, which will allow candidate(s) to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development.
Role Responsibilities Include (but are not limited to):
Provides day-to-day delivery of critical processes, administration, and servicing activities in in connection with retail deposits and payments.
Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements.
Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience.
Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.
Must-Have Skills:
Bilingual in both French and English (must be able to hold fluent conversations)
Customer service experience - 1-2 years - in office or professional setting
Communicating concisely with professionalism via phone and email
Tech-savvy individual with strong computer and writing skills
Nice-to-Have Skills:
Previous financial institution experience
Proficient in Microsoft Office – Excel
Previous experience in an analytical role/investigation
Soft Skills:
Works independently with minimal support
Good time management and organizational skills
Ability to problem-solve and take initiative
Fast learner with the ability to multi-task
Flexible
Collaborative
Education
High School Diploma or higher
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. Additionally, our employee discount program provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.99/hr.
