Job Title - Service Dispatcher Duration: 6 Months Location: Arden Hills MN, 55112 Onsite/Hybrid: Onsite
Summary: The Service Dispatcher is responsible for coordinating and scheduling service calls, assigning technicians, and ensuring timely response to customer and operational needs. This role serves as a central communication point between customers, field technicians, and internal teams to support efficient service delivery and high customer satisfaction.
Key Responsibilities • Receive, review, and prioritize incoming service requests. • Schedule and dispatch technicians based on urgency, location, skill set, and availability. • Monitor technician schedules and adjust assignments as needed throughout the day. • Maintain regular communication with technicians, customers, and internal stakeholders regarding appointment status and updates. • Create and manage work orders in dispatching or service management systems. • Track service completion, job progress, and response times. • Escalate urgent service issues or scheduling conflicts to management when needed. • Ensure accurate documentation of customer information, service details, and dispatch activity. • Support coordination of emergency, preventive maintenance, and follow-up service calls. • Assist with reporting, service metrics, and administrative tasks related to dispatch operations.
Required Qualifications • High school diploma or equivalent required; associate degree preferred. • Previous experience in dispatching, scheduling, customer service, or service coordination preferred. • Strong organizational and multitasking skills in a fast-paced environment. • Excellent verbal and written communication skills. • Proficiency with Microsoft Office and dispatch, scheduling, or CRM software. • Ability to problem-solve quickly and make sound decisions under pressure. • Strong attention to detail and accuracy. • Ability to work independently and collaboratively with cross-functional teams.
Preferred Qualifications • Experience in HVAC, field service, logistics, or related service operations. • Familiarity with service management systems, ERP platforms, or technician scheduling tools. • Knowledge of geographic routing and service territory planning. • Experience handling high-volume call or service request environments.
Key Competencies • Customer focus • Time management • Coordination and prioritization • Communication • Problem-solving • Adaptability • Teamwork • Attention to detail
Working Conditions • Primarily office-based or call-center environment. • May require extended hours, rotating shifts, or on-call support depending on business needs. • Frequent use of phone, computer, and scheduling systems.
Overtime: • Expected overtime of approximately 5 hours per week.
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.
