Service Desk Agent

Spectraforce

Los Angeles, California


9 days ago

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Job Description

Job Title: Service Desk Agent
Location: Los Angeles, CA 90089. Remote OK – must reside within 50-100 miles of Location.
Duration: 6 months with possible extension
Pay rate starts at $28/hr.
MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

The Service Desk operates in three shifts and we are seeking individuals who can accommodate all required shifts listed below. Scheduling follows a quarterly rotation based on seniority, so it's probable that newer employees will be assigned the overnight shift.

- 1st Shift: Day shift starting at either 6:30am, 7:00am, or 8:00am, working until the 8th hour.
- 2nd Shift: 3:00pm – 11:30pm.
- 3rd Shift: 11:00pm - 7:30am.

• Work hours: SEE DETAILS
• 2 -3 steps Video/ Teams interview process
• Dress code: Business Casual
Must Have:
- Service Center Healthcare experience with closing tickets in ServiceNow
- Excellent communication skills over the phone
- Experience working in a call center, handling 30+ tickets daily

Summary:
Service Desk Agent I is responsible for supporting the end user community at the client's hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Minimum Education:
• High School Diploma
• Associate’s Degree in a related field is preferred.
U.S. Citizens Only

Minimum Experience:
• Must be available to work any shift
• Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
• Experience working in a call center handling tickets daily (30+)
• Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
• Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
• Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages. 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $28.00/hr.