Job Title - Senior Manager – Consulting (Life Sciences Commercial Service, Repair, Field Service SME) Duration- 12+ mons (possibility of extension) Location: Remote – time zone is flexible, but EST is preferred. May need to travel to Hamburg, Germany and across US locations such as: PA, Boston, MA, MN or San Jose which has their biggest repair center.
About the role As a Senior Manager – Consulting (Life Sciences Commercial Service, Repair, Field Service SME), you will make an impact by serving as a subject matter expert and consulting leader for commercial transformation initiatives across MedTech and Medical Device clients. You will be a valued member of the Life Sciences Commercial team and work collaboratively with managers, primary teams, and other stakeholders and clients.
In this role, you will:Lead MedTech / Medical Device service, repair, and field service consulting engagements—shaping operating models, roadmaps, and execution plans and advising senior stakeholders.
Serve as a subject matter expert for service lifecycle capabilities including install/commissioning, preventive maintenance, corrective repair, upgrades/retrofits, recalls, and end-of-life support across hospitals, health systems, and provider networks.
Design and improve end-to-end service processes across case-to-resolution (intake/triage, dispatch/scheduling, on-site service execution, parts logistics/returns, service documentation, and closeout)—driving first-time fix, uptime, and customer experience.
Define service strategy and performance levers such as coverage models (field/remote), territory and route design, workforce capacity planning, SLA/contract entitlement management, and technician productivity for MedTech service organizations.
Translate business requirements into functional solution designs for service platforms (e.g., Field Service Management, scheduling/dispatch, mobile technician enablement, service contracts/warranty, asset history, knowledge management, and service analytics), working closely with product owners, technical teams, and delivery leads.
Support service supply chain and depot/repair execution models including spare parts planning, inventory optimization, RMA workflows, repair/return/refurbish processes, and vendor/third-party service partner governance in regulated environments.
Partner with cross-functional stakeholders (Quality/Regulatory, Engineering/R&D, Customer Support/Call Center, Supply Chain, Finance, Legal/Compliance, and IT) to align governance, KPIs, and operating cadence.
Develop accelerators, frameworks, and reusable assets for MedTech service and field service engagements; mentor consultants and managers on domain processes and consulting best practices.
What you must have to be considered
Bachelor’s or Master’s degree in Business, Life Sciences, Biomedical Engineering, Industrial Engineering, or a related field.
14–18 years of experience in MedTech / Medical Device service organizations, field service, repair/depot operations, and/or consulting roles focused on service strategy, service operations, and service transformation.
Proven experience leading complex, multi-workstream programs (process, data, technology, change management) and senior client relationships.
Strong functional expertise in MedTech service domains such as dispatch and scheduling, technician productivity, field service mobility, parts logistics, service contract/entitlement management, warranty, and service quality metrics (e.g., uptime, first-time fix, MTTR).
Demonstrated ability to translate service business needs into functional requirements and solution designs for field service and service lifecycle capabilities (e.g., FSM, asset/service history, mobile apps, knowledge management, service analytics), working effectively with product owners and delivery teams.
Nice-to-haves
MBA or advanced degree.
Experience with service business models such as warranty vs. post-warranty support, service contracts (time & materials, fixed-price, uptime/availability), subscriptions, and outcome-based services.
Knowledge of Medical Device quality/regulatory considerations impacting service (e.g., complaint handling interfaces, UDI/traceability, service documentation controls, CAPA linkages, recall execution, cybersecurity/service bulletins).
Familiarity with service parts and logistics practices (e.g., advance exchange, consignment, depot repair, calibration management) and related governance/controls.
Hands-on experience with field service/service platforms (e.g., Salesforce Service Cloud/Field Service, Microsoft Dynamics 365 Field Service, ServiceNow FSM, Oracle/IFS, SAP Service) and service data/analytics ecosystems (asset master data, IoT/connected device telemetry, data warehouse/lake).
Remote service and digital enablement experience (e.g., remote diagnostics, virtual assist, connected service) and change management/adoption in regulated healthcare environments.
Service analytics and reporting experience (e.g., SLA attainment, technician utilization, parts fill rate, first-time fix, MTBF/MTTR) and storytelling with dataAI and automation use cases in CRM (NBA, recommendations).
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 45.00/hr.
