Senior Coordinator – Service Delivery


Atlanta, Georgia

9 days ago

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Job Description

Title: Senior Coordinator – Service Delivery
Location: Atlanta, GA 30354
Duration: 12 Months
What you need to succeed (minimum qualifications):
  • High school diploma
  • Must have a minimum of 18 months of previous relevant experience (supply chain, customer service, or related field)
  • Must have strong critical thinking and problem-solving skills.
  • Should be solution-oriented, multi-task capable and have demonstrated the ability to work well with others in a fast-paced time-sensitive environment.
  • Must be able to handle multiple tasks, projects, and reporting functions and meet required deadlines.
  • Must have highly proficient PC skills, including an advanced level knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
  • Should possess sound organizational and planning skills, excellent verbal and written communication skills and strong interpersonal skills.
  • Must be willing and able to travel occasionally.
  • Must be able to build strong relationships with business partners, vendors, and other teams within company.
What will give you a competitive edge (preferred qualifications):
  • 3+ years work experience in customer service, supply chain, IT, business management, or related field
  • 12+ months of experience using ERP or order management software (SAP, NetSuite, etc.)
  • Experience creating or interpreting reports using data visualization tools such as Tableau, Power BI, Qlikview, etc.
  • Experience using SAS, SQL, or other query languages to retrieve and interpret large datasets.
Come support one of the largest airline catering operations in the world! With over 160 different kitchens on six continents, This Air Lines manages a complex global supply chain with over 1,300 different items for use onboard our aircraft. The Senior Coordinator – Service Delivery will be responsible for coordinating all shipments to and from a group of kitchens and on-board service centers. This coordinator is responsible for ensuring that kitchens have all food and equipment required to service flights, ensuring that all orders are being processed on time per the kitchen ordering schedule, and serving as the primary point of contact for any issues that may arise.
Summary of responsibilities (not comprehensive of all tasks):
  • Uses forecasting systems to monitor that appropriate orders are being placed to service future flight schedules.
  • Monitors station inventories to ensure replenishment of stock to support future flight schedules.
  • Proactively proposes and manages RMAs to rebalance inventory positions across the network and reduce inventory spend.
  • Works with DLCC to monitor all inbound and about shipments to make sure the kitchen is receiving everything they need.
  • Coordinates inventory target level adjustments with new product introduction, product planning, and catering operation teams to maintain proper inventory levels.
  • Works with station catering managers to review any requests for increases or decreases to proposed ordering strategy.
  • Solves any issues that may arise with station orders to make sure that customer service is protected.
  • Resolve any station order/delivery discrepancies by determining root cause and leading necessary remediation with stations, other teams, suppliers and warehouse providers; this includes initiating expedited actions as appropriate.
  • Proactively reviews station receipts to ensure all product and service invoices are paid in a timely manner.
  • Practices safety-conscious behaviors in all operational processes and procedures.

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $31.93/hr.

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