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Customer Experience Enablement Training Coordinator

Location: Costa Rica

Work Arrangement: Hybrid, Heredia Zona Franca America

Schedule: Monday-Friday | Full-Time

Contract Duration: Through January 31, 2027, with potential for extension based on business needs

Overview

We are seeking a highly organized and detail-oriented Customer Experience Enablement Training Coordinator to support onboarding programs, training operations, learning administration, and event coordination activities.

This role will be responsible for coordinating training initiatives, managing learning operations, maintaining certification records, supporting onboarding activities, and ensuring a seamless training experience for employees and stakeholders. The ideal candidate thrives in a fast-paced environment and enjoys managing multiple projects while delivering exceptional support.

Responsibilities

Manage learning and education operations, including enrollments, reporting, and course updates.
Coordinate and facilitate training events, including scheduling, logistics, materials preparation, and resource management.
Support onboarding activities for new employees and serve as a primary point of contact throughout the onboarding process.
Assist with training-related projects through coordination, tracking, and execution of key deliverables.
Build and implement operational processes under the guidance of senior team members.
Update, maintain, and organize training documentation, certification records, and tracking tools.
Support program reporting activities and provide status updates to stakeholders.
Contribute to process improvement initiatives and identify opportunities to increase efficiency.
Collaborate with cross-functional teams within a matrixed organization to support business objectives.
Drive program activities and ensure milestones and deliverables are completed on time.
Communicate regularly with stakeholders and provide visibility into program progress and outcomes.

Required Qualifications

Bachelor's degree or equivalent professional experience.
Minimum of 2 years of experience in Training Coordination, Learning & Development, Training Operations, or a related field.
Experience coordinating training programs, onboarding activities, or learning initiatives.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent interpersonal and communication skills.
Ability to work effectively with diverse teams and stakeholders.
Experience supporting both in-person and virtual training environments.
Ability to work onsite during live training events when required.
Strong project coordination and task management skills.
Proven ability to operate successfully in a fast-paced and evolving environment.
Advanced English communication skills, both written and verbal.
Advanced Google Workspace skills.
Experience using Smartsheet.

Preferred Qualifications

Experience working in the software, technology, or high-tech industry.
Experience supporting learning management systems (LMS).
Familiarity with employee onboarding programs and certification tracking.
Experience supporting program management and process improvement initiatives.
Experience creating reports, dashboards, or training metrics.
Experience working within matrixed organizations.