Job Title: Business Management Specialist Location: Mount Laurel 08054, NJ or NYC, NY 10017(Remote however will be required to come into office at the end of the term) Duration: 6 months, Assignment (potential for extension depends on business needs) Shift/Hours: 40hours/week, Mon–Fri
Summary:
The Business Management Specialist will support the Consumer Deposit Products & Payments business with client acquisition and engagement offer fulfillment, decisioning exception requests, and conducting client-level research on a range of complex financial products and offer qualifiers.
This role contributes to the growth of the business by improving Client acquisition, activation, and relationship deepening journeys.
The incumbent is accountable to process, review and execute multiple offer fulfillment inquires and research quests in a timely manner.
The Business Management Specialist is expected to work independently, make equitable decisions, and apply best practices to ensure Client’s reputational risk is protected.
Undergraduate degree or relevant professional certifications, designations, or equivalent strongly preferred.
3 - 5+ years relevant banking experience.
Preferred Qualifications:
Strong knowledge of banking industry, including systems, products and services.
Proven ability to perform multiple tasks in a fast-paced environment.
Proven Customer service skills, including concern for and ability to identify client issues.
Able to provide courteous, efficient, and professional customer service to ensure inquiries, sales and/or issues are managed promptly and effectively under all conditions.
Proven ability to meet and exceed Customer expectations and ability to translate technical material and information for nontechnical users.
Proficiency with Microsoft Office Programs, including Microsoft Excel, Word, and PowerPoint.
Thorough understanding of acquisition and engagement channels in a financial setting.
Strong relationship skills and ability to work across many different areas of the bank.
Organizational skills and ability to comprehend multiple offer variations and client trends.
Experience tracking progress and facilitating traditional and digital creative assets through multiple approval processes.
Team player; positive energy and attitude.
Knowledge of risk management environment, standards and regulations.
Ability to exercise sound judgement in making decisions.
Ability to communicate effectively in both oral and written form.
Ability to analyze, organize and prioritize work while meeting multiple deadlines.
Ability to work successfully as a member of a team and independently.
Ability to handle confidential information with discretion.
Must be eligible for employment under regulatory standards applicable to the position.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $40.97/hr - $43.15/hr.
