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Location: Zona Franca America, Heredia, Costa Rica

Pay Rate: Competitive Hourly Rate

Shift: Full-Time | 40 Hours per Week
 

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Responsibilities

• Support Customer Success, Value Management, and Solution Consulting teams through operational coordination and business reporting.
• Coordinate recurring cross-regional meetings, including agenda management, stakeholder alignment, and follow-up activities.
• Gather, analyze, and validate data from multiple sources to develop dashboards, reports, and operational insights.
• Prepare and distribute operational updates, communications, and reporting deliverables.
• Support customer success coverage models and account assignment processes.
• Maintain reporting across multiple workstreams to support customer engagement strategies and business objectives.
• Conduct audits and updates related to account assignments and operational processes.
• Partner with cross-functional stakeholders to ensure operational consistency across regions.
• Support quarterly and annual planning initiatives and ongoing operational programs.
• Identify opportunities for process improvements and help drive operational efficiency.
• Assist with special projects and ad hoc initiatives as business priorities evolve.

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Required Qualifications

• Bachelor's degree in Business, Operations, Analytics, or a related field, or equivalent practical experience.
• 2+ years of experience in Business Operations, Revenue Operations, Customer Success Operations, or a similar analytical role.
• Experience creating reports, dashboards, and data-driven insights using Excel, Google Sheets, CRM platforms, or business intelligence tools.
• Strong analytical and problem-solving skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to effectively collaborate with stakeholders across multiple teams and regions.
• Experience managing operational processes, reporting activities, or business programs in a fast-paced environment.

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Preferred Qualifications

• Experience supporting Customer Success, Value Management, Revenue Operations, or Go-to-Market organizations.
• Experience within a SaaS, technology, or enterprise software environment.
• Experience supporting global or cross-regional teams.
• Familiarity with enterprise software solutions and customer lifecycle processes.