Position: Technical Analyst – Intermediate
Duration: 6 months, with the possibility of extension or conversion to a full-time employee (FTE)
Location: New York, NY 10017

Job Summary
Seeking an experienced Audio Visual (AV) Systems Engineer to manage and support its complex enterprise AV environment. The successful candidate will be responsible for delivering reliable, innovative AV technology solutions that support  business operations and customer needs.
This role involves technical engineering, incident resolution, solution design, vendor management, service delivery, and continuous improvement of enterprise AV systems.
 
Key Responsibilities

• Act as a subject matter expert (SME) for enterprise AV environment.
• Manage day-to-day AV technology operations and service delivery.
• Design, implement, maintain, and optimize AV systems and solutions.
• Troubleshoot technical incidents and provide effective resolutions.
• Support enterprise collaboration and Unified Communications (UC) technologies.
• Collaborate with internal teams and external vendors to deliver high-quality technology solutions.
• Ensure compliance with organizational policies, technical standards, and service requirements.
• Participate in vendor governance and operational performance reviews.
• Provide engineering consultation and contribute to technology strategy and roadmaps.
• Identify opportunities for continuous improvement, lifecycle management, and technology optimization.

 
Must-Have Requirements

• 3–5 years of Audio Visual (AV) technology experience.
• Hands-on experience with AV technologies, including:
  • Crestron / Crestron Flex
  • Evertz
  • Microsoft Surface Hubs
  • Dante
  • Biamp DSP
  • IPTV
• Technical experience with Unified Communications (UC) technologies:
  • Microsoft Office 365
  • Skype
  • Microsoft Teams
  • Cisco Voice
• Familiarity with networking technologies, including:
  • Wi-Fi
  • Power over Ethernet (PoE)
  • Firewalls and network security applications
  • Cisco networking, preferably Catalyst series
• Familiarity with smart building technologies, including:
  • Wayfinding systems
  • Room booking systems
  • Building control systems
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent client-facing communication and interpersonal skills.
• Ability to work under pressure while maintaining attention to detail.

 
Nice-to-Have Skills

• Experience with Haivision, Robin, and EMS.
• Knowledge of broadcast and social media technologies.
• Mobile device support experience.
• Trading floor or trade floor technology knowledge.
• General desktop support experience.
• Experience with headsets, webcams, speakers, and assisted listening systems.
• Relevant certifications, including:
  • AQAV9000 CQD or CQT
  • Crestron
  • Evertz
  • Cisco Networking
  • Dante
• An engineering diploma or degree in a relevant discipline.

 
Required Soft Skills

• Strong attention to detail.
• Good work ethic and accountability.
• Ability to work effectively under pressure.
• Patience and a customer-focused approach.
• Strong communication and relationship-building skills.
• Ability to collaborate effectively with clients, vendors, and technical teams.
• Adaptability and willingness to learn new technologies.

 
Additional Information

• This is a regular, full-time position requiring 37.5 hours per week.
• Working hours may include days, evenings, and weekends, depending on operational support requirements.
• Candidates must be legally eligible to work in Canada at the specified location and hold a valid work or study permit where applicable.
• Client is committed to providing an inclusive and accessible recruitment process. Accommodation is available during the application and interview process.

 
Ideal Candidate Profile
We are looking for a technically strong AV Systems Engineer with 3–5 years of relevant experience, hands-on knowledge of modern AV and collaboration technologies, and a customer-first mindset. The ideal candidate will demonstrate strong troubleshooting abilities, attention to detail, patience, and the ability to work collaboratively in a fast-paced enterprise environment. 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $45.00/hr - $49.00/hr.