Position Title: Hospitality Ambassador
Work Location: 1 DNA Way, South San Francisco, CA, 94080
Assignment Duration: 12 Months
Work Schedule: Shift options: 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM.
Mandatory bi-weekly Thursday meetings (until ~6:30 PM).
Team meetings + safety certification (within 6 months).
Work Arrangement: Fully onsite (5 days/week)
Valid CA driver’s license

Position Summary:
Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Key Responsibilities:
• Front Desk / Lobby Operations
• Serve as the main point of contact for employees and visitors
• Provide high-level, professional service with a “heart for service” mindset
• Handle inquiries, requests, and issues promptly and gracefully
• Security & Access Management
• Partner closely with Security to protect people and assets
• Manage visitor check-in, badge assignment, and host notifications
• Ensure strict adherence to access protocols and confidentiality
• Guest & Service Coordination
• Support: Vendor deliveries (packages, catering, personal items)
• Special requests and VIP interactions
• Call center support (phone inquiries)
• Program & Operations Support
• Manage programs like: Parking placards
• Clipper Cards / transportation
• Lobby amenities
• Support multiple lobbies (flex/rover coverage as needed)
• Logistics & Additional Duties
• Support gnExpress delivery service (document handling/distribution)
• Maintain lobby supplies
• Assist with projects and process improvements

Qualifications & Experience:
• Exceptional customer service / hospitality mindset
• Strong communication & interpersonal skills
• Ability to handle sensitive/confidential information with discretion
• Adaptability + multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
• Continuous improvement mindset
• Bachelor’s degree (any field)
• 3–4+ years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in: MS Office + Google Suite
• Ability to learn new systems (visitor mgmt, call center tools)

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is $33.00/hr.