Job Title: Claims Admin Support Specialist Location: Colchester, VT 05446 Duration: 6 months - Contract To Possible Hire Schedule: Mon- Fri (32 hours a week or so), No- OT Time: 9-3pm EST or 10-2pm EST (Flexible on the timeframe)
Top must-have skills / Candidate Requirements:
Customer Service skills: specifically face-to-face as this contractor will be working directly with customers who are settling their losses, so having patience and showing empathy is important to the role
Quality Check is accurate
MS- Office Suite- Little data entry- internal
Excellent written and verbal communication
Organized and attention detail- as they will be checking documents for accuracy
Ability to multi-task
Ability to work independently and collaborate with other claims admin support specialists from time to time
Display leadership while in the office
What will separate an average candidate VS a great candidate on a resume?
Notary in VT (if a candidate submitted is NOT a notary- Client will work with them on becoming one)
Multiple years in customer service area
Experience in the insurance industry
Day to day responsibilities:
Point of Contact at the Front Desk of claims office
Working with customers on their total loss paperwork and verifying information
Obtaining documents from customers
Handling payments
Entering information into claims system
Printing, faxing, mailing - outgoing and incoming
Supply ordering, filing, organizing
Tasks from internal system/queue to complete - creating FedEx labels, mailing, and faxing
Degrees or certifications required/Years of overall experience required:
High School diploma or GED equivalent
2-3 years of experience in face-to-face customer service role
Who are this worker's main interaction going to be with?
Main interaction is with the customers
This is an independent office-
Mentor is there to assist
Virtual Supervisor support in the office
Approx 20 workers in the office - 10 people any given time
55 Administrative Assistants make up the Admin Team and may be available for assistance via Teams/email (they're all in different offices)
Volume of customer appointments (approximation):
3-5 on a light day
10-15 on a heavier day
Average is 8 per day
Note: Appointments are set for 15 minutes and the interaction during the appointment is approximate 5-10 minutes as long as the paperwork is prepped and ready for the day
How will performance be measured:
Observation of completion of task, showing respect toward the customers, displaying leadership skills; Accuracy & Efficiency of work
Parking:
This office has their own open parking; they're located on the 2nd floor and there is an elevator
Interview Process:
1 round of Teams interviews
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $20.00/hr - $21.32/hr.
