Location: Ultrapark 2, Lagunilla, Heredia, Costa Rica
Pay Rate: $1,250 / Monthly
Employment Type: Full-Time
Work Schedule: Monday through Friday. One work-from-home day per week is available and negotiable.

Responsibilities:

• Handles inbound and outbound calls, as well as email communications with residents regarding outstanding balances and payment options.
• Assists residents with payment processing and account inquiries.
• Creates, downloads, and sends alternative treatment option documentation to residents.
• Audits alternative treatment agreements to ensure compliance with terms and conditions.
• Assists with payment investigations and account research as needed.
• Responds to credit card disputes on behalf of Main Street Renewal.
• Collaborates with internal departments to resolve resident issues and concerns in a timely manner.
• Supports the Resident Default team and other Resident Performance initiatives as needed.
• Performs other duties as assigned.

Requirements:

• High School Diploma or equivalent required.
• Previous customer service, administrative, or resident experience expertise preferred.
• Strong customer service mindset with focus on first-contact resolution.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to work in a fast-paced and evolving environment.
• High level of attention to detail and accuracy.
• Ability to multitask and prioritize competing tasks.
• Self-motivated with the ability to work independently.
• Proficiency with Salesforce preferred.
• Working knowledge of Microsoft Office (Excel, Word, Outlook).