Title-  Assoc Adj Property
Location- Worcester, MA | Howell, MI (Hybrid ) 
Duration- 6 Months(Temp to Perm)
Schedule: Monday-Wednesday onsite, Thursday – Friday remote
 

Position Overview

You will be providing a critical service to the business and its customers. As a member of the Claims team, you will work in a dynamic and fast paced environment to help our customers after an unexpected event.  In your role, you will investigate, evaluate, and help settle our customers’ claims.  You will be responsible for meeting and exceeding goals and metrics that drive the success of the claims organization. 
 

Responsibilities:   
•        Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
•        Analyze, evaluate, negotiate and help settle claims of minimal complexity
•        Uses discretion and independent judgment in claim handling
•        Possesses basic functional knowledge and skills reflective of study and/or on job development
•        Phone contact with customers is required to confirm cause, coverage, liability and damages
•        Responds to customers in a polite, professional and empathetic manner, matching their needs with The Hanover’s services 
•        Identifies possibly suspicious claims and may work with the Special Investigations Unit to resolve and negotiate settlements
•        May take recorded statements
•        May be required to have and maintain sufficient home-based internet connection • May be part of a formal training program
 
Skills and Experience:

• Bachelor’s degree or working towards your bachelor’s degree is strongly preferred 
• Typically 1 -3 years of experience in service, finance, or hospitality industry preferred
• Self-starter 
• Has an energetic, positive and professional attitude
• Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office products (Word/Excel);  Independent use of provided resources
• Excellent written and verbal communication skills using a variety of tools including phone, email, a core claims system and vendor platforms
• Seeks to collaborate and promotes inclusion and respect
• Has good judgment and makes decisions in an informed, confident and timely manner in the best interest of the company and policy holder
• Thinks critically and anticipates, identifies and develops solutions to problems in a timely manner; operates with latitude for un-reviewed action or decision
• Dedicated to meeting the expectations of internal and external customers
• Understands the importance of teamwork and developing and maintaining cooperative relationships
• Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
• Excellent organizational skills, time management and ability to multitask
• Agile and adapts to new or different changing situations, requirements or priorities
• High level of emotional intelligence
• Seeks innovative solutions and is innately inquisitive

 
Physical Demands & Work Environment:
•        Ability to use a personal computer and other standard office equipment
•        Ability to sit and/or stand for extended periods (75%-90%)
•        Ability to perform work in a dynamic environment
 

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $24.00/hr.