Job Title: Operations Planning Analyst Location: Remote Duration: 4+ Months (Possibility of extension depending upon business requirements and performance)
Note:
This position has the option to be located:
Anywhere in the Rocky Mtn Time zone in a work-from-home capacity.
Wed-Sat 10:00 am - 10pm (MST)
Job Description: Note: The OPA schedules WO for Operations Market Specialist (OMS).
What You Will Do:
Responsible for processing and assigning high-volume service requests and corporate account rollout requests.
Edit all incoming service requests to ensure we are allotting the proper time for each job.
Schedule events for the OMS team first, and if they are unavailable, arrange them for the Territory rep.
Follow up with OMS to Open and Close WOs while on-site.
Efficiently dispatch service technicians to customer locations, ensuring prioritization of service requests.
Corporate accounts and VAST requests.
Develop and maintain schedules to ensure proper utilization of the OMS team, adjusting as needed depending on customer needs.
Work with Ops team to reschedule jobs that could not be completed due to equipment or customer delays
Optimize service technician hours, availability, and accountability.
Follow up with OMS requests that are past due and ensure that they are closed on time.
Collaborate with the Operations Planning Manager to plan schedules and execute large-scale rollouts for Corporate Accounts.
Work with Area Leadership to ensure Grow, and Gain initiatives are met.
Continually partner with the field to solve problems and influence operations to drive field effectiveness.
Prioritizing Service Requests
Rescheduling service requests based on customer and Field level requests
Optimize schedule to ensure that equipment and Ecolab assets arrive before the requested date of the service appointment.
Minimum Qualifications:
High School diploma or equivalent
3-5 years of work experience in sales, customer service, or related fields, including relevant military experience
Immigration sponsorship is not available for this role
Preferred Qualifications:
Associate’s degree or trade school certification
Experience using Microsoft Office Suite with demonstrated proficiency in Microsoft Excel
Excellent organization, leadership, communication, problem-solving, and critical-thinking skills
Experience with Salesforce
Ability to work independently in a fast-paced environment
Dispatch or route service experience
Industry-related experience in food service, laundry, housekeeping, hospitality, and/or pool and spa
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $27.14/hr - $28.57/hr.
