Job Title - Mopar Warranty Quality Analyst Duration - 12 months Location - Auburn Hills, MI
Description Candidate must be a creative problem solver, proactive and steadfast in the identification and resolution of quality issues and improving Vehicle Warranty. The selected individual will have experience in automotive and possess a broad knowledge of the entire automotive engineering, manufacturing and quality landscape. The candidate must be high-energy, hands-on individual with strength of convictions -- a self-confident leader who, in part due to his/her personal presence, style and demeanor, effectively sells ideas and solutions to others. Person will be responsible for quality monitoring activities in collaboration with Suppliers, Quality, Engineering & Technical Service Operations with a focus on: - Field failure data analysis and warranty reduction/warranty recovery - Assessment of production part changes and the subsequent impact on service parts - Recommendation and implementation of process improvements at supplier remanufacturing locations
The responsibilities below will be included at a minimum:
Manage & resolve product launch quality issues and manage continuous improvement activities for a given Commodity or Vehicle systems:
Monitor customer product quality levels, including field diagnostic issues, with a focus on improvement through corrective action and product enhancements.
Plan, prioritize, set goals and manage multiple projects in a technical and business environment.
Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results
Develop relationships and work closely with the various internal Engineering Organizations to ensure transfer of product knowledge within the appropriate service organizations.
Participate in technical discussion and collaborate with the cross-functioning teams such as product design, quality, service operations, purchasing, inventory control and program management.
Preparation of monthly data reporting metrices/KPI’s1/scorecards
Basic Qualifications:
Bachelor’s degree in engineering from an ABET accredited university or equivalent work experience.
Minimum of 5+ years of product or quality Engineering experience
Strong technical knowledge of the design and manufacture of Automotive Systems/Components
Knowledge of dealer diagnostics and repair procedures.
Proficient in Microsoft Software: Word, Excel and PowerPoint
Proficient in Data Analytics : Preparing raw data into meaningful conclusions
Ability to travel domestically
Preferred Qualifications:
In depth knowledge of troubleshooting automotive systems & components
Manufacturing, design release and/or supplier quality experience are also desired
Ability to prioritize current issues, resolve them in a timely manner and effectively communicate resolution to internal teams and our customers
Excellent analytic and problem-solving skills
Strong background in powertrain assemblies such as engines, transmissions and drivelines.
Proficient in warranty operations systems
Knowledge of warrant part analysis inspection
Knowledge of warranty supplier recovery negotiations
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $55.10/hr.
