Job Title: Scheduling Coordinator Location: Los Angeles, CA 90033 Duration: 3 Months, PCC approvals are granted for 13-week periods. Work hours: 8am-4:30pm Dress code: business casual Parking/Cost: paid by department Iterview process: Via Teams
Job Description:
The scheduling coordinator fulfills a variety of roles to provide continuity of care for patients.
The scheduling coordinator is an essential component of the transplant team and works in conjunction with clinical, financial and data management colleagues to assure patients are scheduled and authorized for services in a timely and efficient manner to minimize scheduling complications and coordinate services with the least amount of visits to Client
HM Note: This is a true Scheduling Coordinator role, so please focus on candidates with the following experience:
Healthcare Experience: Prior experience in a hospital, medical center, specialty clinic, or similar healthcare setting, with a strong understanding of patient-facing healthcare workflows.
Patient Scheduling: Hands-on experience scheduling and coordinating patient appointments, procedures, testing, and other medical services.
Patient Communication: Strong experience communicating with patients both over the phone and in person, including scheduling questions, follow-ups, and appointment coordination.
Medical Documentation: Ability to review patient charts, physician notes, testing requirements, and medical documentation to determine appropriate scheduling and follow-up.
Healthcare Systems: Experience working with hospital/healthcare IT systems, scheduling platforms, and EMR/EHR systems, with the ability to learn new systems quickly.
Transplant Experience: Transplant experience is a plus, but isnot required for this role; but a HUGE PLUS
Duties include:
Closely monitoring patients throughout various transplant phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed.
The scheduling coordinator is also expected to problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services.
The scheduling coordinator will participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care.
S/he should possess analytic skills and be able to evaluate/analyze information, patient charts and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others.
S/he should have excellent verbal and written skills and an ability to easily learn hospital and transplant IT systems as they relate to scheduling and record retrieval.
The scheduling coordinator acts as the non-clinical patient care coordinator to assure patients are being effectively cared for, and managed, to be compliant with transplant requirements and physician-directed care.
MUST HAVE:
- Bilingual fluency is strongly preferred.
-Clean-cut appearance
-Knowledgeable and compliant with HIPAA regulations; maintains strict confidentiality of patient and client information
-Experience in the medical field, including scheduling and transplant, preferred.
-Demonstrated ability to problem-solve and provide effective resolutions
-Content knowledge of medical terminology and transplant process preferred
-Ability to become proficient in EMR and various IT systems is required
What is the required levels experience, education? HS diploma is a MUST HAVE
AA strongly preferred or BA/BS preferred
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $28.00/hr - $32.00/hr.
